As the pandemic continues to challenge us all, the liveliness of Plum Brook Chocolate depends on the safety of ourselves and our wonderful customers. I am happy to report that we are well, continue to take strict precautions and are now open and taking orders. The overwhelming support of our customers, family and friends has been so appreciated. Thank you!
Our commitment to you is to continue to create and pack delicious chocolates in a safe, super clean, sanitized environment and to provide exceptional service. Online ordering is available and we will continue to offer contact free pickup in Woodbury.
We move forward together wishing you all a little Peace, Love and Chocolate.
Pam Dorgan, Chocolatier
UPDATE JAN 23 – Shipping
Thank you all who helped make our holiday season successful and we apologize to those whose packages were delayed. After considering other ship options we have decided to continue with USPS Priority Mail to ship our chocolates for now.
We learned that during the holiday season both UPS and FedEx, in an effort to manage unprecedented demand, restricted retail businesses but the USPS does not have this option. This increased overflow plus increased USPS shipments along with Covid outbreaks of their workers filled warehouses and created a huge backlog. While they seem to be back to the reliable on-time delivery we are accustomed to, we will continue to monitor the situation.
We are open and accepting mail orders and contact free pickup in Woodbury. Place your order online, by phone or email. We look forward to hearing from you and wish you all a Happy New Year!
UPDATE DEC 6
We are experiencing an increase in demand this year and some items my become limited or sell out this month. Should we be unable to fill your order you will be notified within 24 hours. If you ordered and paid online a refund will be given immediately unless you choose to wait for a backordered item. Still time to order early especially for local pick-up / delivery!
UPDATE NOV 17
We are now approaching our busiest time of the year and this holiday season will be different for sure.
The liveliness of Plum Brook Chocolate depends on the safety and health of ourselves and our customers. With this in mind, in addition to on-line orders, we are offering contact-free pickup in Woodbury as well as complimentary delivery (orders $20 or over) in Woodbury.
Cacao is grown on a narrow band no more than 20 degrees from the equator (80% on family farms of less than 10 acres) and made into chocolate in various locations. It is a long supply chain that has been affected all along the way by COVID-19. This is why you may see “unavailable” next to some of our products.
We encourage you to place your orders in advance online or by calling 203-491-6041. We ship USPS priority mail and there have been some delays. Order early!
Your support during this time is very much appreciated. We are going to work as hard as we can to keep up during this busy season and fullfill all of your orders. There will surely be times when orders get backed up or I can’t pick up the phone right away, so we just ask for your patience and understanding. Together we will make this another delicious Holiday Season… full of Peace, Love, & Chocolate.
Pam Dorgan, Chocolatier
Plum Brook Chocolate